Staff Service Centre
The Staff Service Centre is here to support you with your HR, Finance, and Information Technology related questions and issues. Team members provide expert assistance for matters related to payroll, travel expenses, computer and software issues, and much more!
Submit a Request, Inquiry, or Form
Use the U of A Service Portal to submit forms, service requests, and general inquiries, and view existing tickets or solution articles. Click on the applicable button below to get started.
If you HAVE a Campus Computing ID (CCID)
- Click the button above.
- If prompted, select Sign in with CCID to log in.
- Once logged in, you’ll see a bell icon and your first initial in the top-right corner of the portal.
If you DO NOT HAVE a Campus Computing ID (CCID)
- Click the button above to register with an alternate email.
- if you need help.
- Once registered, click the button to log in.
Give Us a Call
Contact the Staff Service Centre at:
IT SERVICE DESK HOURS
IT Service Desk:
HR/FINANCE SERVICE DESK HOURS
Fall/Winter:
Spring/Summer:
FEEDBACK
Average Wait Times
Inquiries are answered in the order they are received during office hours.
- Phone: <
1 minute - Vendor payments: < 14
days - Appointment letters: 7 business days from generation to entry into HCM
- Travel & Expense Claims: Reviewing claims received after April 17
tips for submitting a request
- If your request is urgent, we recommend giving us a call.
- If you are looking for an update on your request, you can view and reply to your open tickets in the Service Portal home page, or you can give us a call. Opening new tickets for updates will generally slow things down.
- When submitting a general inquiry, keep an eye on the right-hand column of your screen for Suggested Articles that may help you get your issue resolved sooner.